This Privacy Policy sets out how Oakchurch uses and protects any information that you share with us. Oakchurch is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement. Oakchurch may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

PRIVACY POLICY

This website www.oakchurch.net (the “Website”) is owned and operated by Oakchurch, Brecon Road, Staunton-on-Wye, Herefordshire, HR4 7NH. Any references to “we”, “our” or “us”, refer specifically to Oakchurch. This privacy policy explains how we use any personal information we collect about you when you use our website and/or sign up to our database.

What information do we collect about you?

We collect information about you when you register with us online. This information may consist of: name, address, phone number, address, and email address. We also collect information when you give your permission when you voluntarily complete customer surveys, provide feedback, participate in our competitions and/or attend and of our events.

Where do we store the information about you?

Mike Morgan Media look after our database on our behalf and under our instruction. They transmit the data securely to the Mailchimp’s secure servers based in the United States of America. Both Mike Morgan Media and Mailchimp are fully GDPR compliant.

How will we use the information about you?

We use this information in a number of ways:

• To send you our occasional newsletters.
• To contact you regarding special events and offers that we think may be of interest to you.
• To inform you of important information that could affect you, like changes in our opening times.
• To correspond with suppliers and people who show interest in trading with us.

Our customer’s privacy is of the utmost importance to us, and we will never release your details to third party organisations for marketing purposes.

Marketing:

We would like to keep you updated with our special offers, product updates and general information such as our opening hours. For the purposes of GDPR regulations Oakchurch operates a soft OPT IN option. You may opt out of receiving these communications at any time and there is always an option at the bottom of every email marketing campaign that you can click to unsubscribe quickly and without fuss.

Access to your information and corrections:

Oakchurch is fully compliant with the GDPR process and, at all times, strict procedures are in place to prevent the loss, misuse or alteration of the collated information, and to make such information as secure as possible against unauthorised access and use. Oakchurch also comply with the requirements laid down by the Data Protection Act 1998 and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you. You may also contact us to amend or update your details at any time by calling us on 01981 500125 or by emailing us at info@oakchurch.net. You can amend your personal online account details by visiting your account details page.

Cookies:

Cookies are tiny text files that are placed on your computer to collect standard internet log information and visitor behaviour information. We currently don’t have Cookies enabled on our website.

Our cookies are safe and can’t harm your computer. We use a cookie that may allow us to collect unidentifiable visitor information to enable us to improve our website

This may include the number of visits to a page or whether a mobile device is used to access it. This data allows us to provide a better service as we tailor our website development around what you and our other visitors need. If particular pages are slow to load, this information can help pin point at what time of day and the reasons why this may be happening. This collection service is provided by Google and is called Google Analytics.

How do I manage my cookies?

It is worth noting that blocking or removing some of our cookies may result in the website not working. However, you can choose to opt out of the collection of anonymous visitor information without having an effect on your website experience.

Most internet browsers are initially enabled to accept cookies automatically. However, there are ways of disabling them in most modem browsers.

Other websites:

Our website may contain links to third party sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this site.

Website Security:

Oakchurch use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption will is used to ensure that all credit card and transactional information is secure.

You can tell when the web page you’re using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a yellow padlock appear, either next to your browser address window or at the bottom of your browser window.

In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time certain pages were viewed, and the IP address of the visitor. We use this information to analyse trends, administer the site, track user movements through the site, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.

Changes to our privacy policy:

At Oakchurch we regularly review our privacy policy and will place any updates on this page. We recommend that our customers visit these pages regularly. This privacy policy was last updated on 15th October 2019

How to contact us:

Please contact us if you have any questions about our privacy policy or information we hold about you.

• By email: info@oakchurch.net
• By phone: 01981 500125
• By mail: Oakchurch, Brecon Road, Staunton-on-Wye, Herefordshire, HR4 7NH